Zoo Med Creature Floor Substrate Zoo Med

Prompt Shipping and Professional Packing

Due to our long-term partnership with UPS, FedEx, DHL and a variety of other top global carriers we can offer various shipping options. Our warehouse staff will package all goods to our exacting requirements. The goods you send us are checked thoroughly and securely secured prior to shipment. Everyday we deliver thousands of packages to clients from all over the world. Our dedication to becoming the biggest online retailer around the globe is evident by this. We have distribution centers as well as warehouses in Europe and the USA.

It is important to note that orders with multiple items are given a processing time according to the specific item.

Before shipping We will inspect thoroughly the items you have ordered. The majority of orders are shipped within 48 hours. The estimated delivery time is between 3-7 days.

Returns

Due to multiple entities, including the factory and the warehouse, we are unable to fully manage stock. Stock levels can fluctuate at any time. It is possible that inventory could run out once your order has been processed.

Our policy is valid for 30 days. If it's been more 30 days since you made your purchase and we're unable to offer you a full exchange or refund.

To be eligible for return the item must not be opened and in the same condition as when you received it. It must also be returned in its original packaging.